These terms and conditions do not affect your statutory rights as a consumer.

Contract

Acceptance of an order by Maxbal Genealogy in writing to the address given by you or by email to the email address given by you on an order or receipt of payment to Maxbal Genealogy for goods purchased from our web site shall form the contract between you and Maxbal Genealogy and these terms and conditions will apply to the contract.

Contract Law

The contract between Maxbal Genealogy and you is subject to the laws of England

Prices

Prices for non-custom designed items are detailed on our web site.

On receipt of an enquiry for custom designed product and/or services Maxbal Genealogy will issue a quotation to you which will show the price and details of the product and/or service. The quotation is available for acceptance by you for a period of 30 days from issue. Maxbal Genealogy reserves the right to amend the quoted price should changes requested by you in the design of products result in a change to the printed size or quantity and in the case of services result in a change to the time required to provide those services. Maxbal Genealogy will inform you of any such price change.

Shipping/Postage Charges

Shipping/postage charges will be added to all orders. The cost for shipping/postage varies according to amount of products to be shipped as per the following scale: -

Order value to £14.99 - shipping £2.50

Order Value £15.00 to £34.99 - shipping £3.00

Order Value £35.00 to £149.99 - shipping £7.50

Order value above £150.00 - shipping is free

You will be notified of the shipping/postage costs before confirming your order and making payment.

Proofs

Maxbal Genealogy will provide you with a pre-production proof of your custom designed genealogy charts. The proof will be in pdf format. The proof will be sent by email to the email address given by you on the order form. The copyright of the proof is owned by Maxbal Genealogy and the proof will contain a watermark which must not be removed.

Terms of Payment

All goods must be paid for in full before dispatch. Goods will not be dispatched until Maxbal Genealogy is in receipt of cleared funds and will normally be dispatched within seven working days.

Payment can be made by credit or debit card through the secure payment system on our web site or by cheque or money order made payable to Maxbal Genealogy. Our secure payment system is managed by PayPal.

When paying by eCheque through PayPal it will take 5 to 7 working days for your eCheque to clear.

Information Supplied By You

You are responsible for the accuracy of the information that you supply to us. Maxbal Genealogy reserves the right to make additional charges for making any changes to data supplied by you where you request such changes. Maxbal Genealogy will inform you of any such additional charges before making changes.

Confidential Information

Maxbal Genealogy will treat all information, documents, photographs and records submitted by you as confidential and will not share, loan, or disclose their contents to any third party without your written permission. Nor will Maxbal Genealogy exhibit the documents or display them on its web site without your written permission.

Copyright

You warrant that you own the copyright to all documents or photographs that are to be reproduced or that you have obtained permission from the copyright holder to allow the documents or photographs to be reproduced.

Maxbal Genealogy acknowledges that you or others own the copyright to any document that you supply to us where the document or documents are not in the public domain or where copyright is held by a third party.

You acknowledge that the copyright to genealogy charts designed and/or supplied by Maxbal Genealogy is owned by Maxbal Genealogy.

Your Right To Cancel

You have the right to cancel your order with us for custom designed genealogy charts without giving reason for cancellation at any time before you confirm the final design. You have the right to cancel your order with us for services ordered without giving reason for cancellation at any time. You may cancel your order with us without giving reason for cancellation for any other items at any time before we have shipped them.

If you decide to cancel you must send an email to sales@maxbal.co.uk telling us that you wish to cancel your order.

In the event of cancellation you will be entitled to a full refund for any monies paid against cancelled products and the unused portion of payments made against services. We will refund you within 30 days of cancellation.